Refund/Cancellation Policy
At CV Mart, we strive to ensure that our customers are satisfied with their purchases of daily consumables. If you are not completely satisfied with your purchase, we are here to help.
Refund Eligibility
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within 7 days from the date of purchase.
Non-Refundable Items
Certain items are non-refundable, including [list specific items, e.g., perishable goods, personalized items, etc.].
Refund Process
- Contact our customer support team at info@cvmart.in/ 97510 01003 to initiate the return process
- Provide your order number and reason for the return
- Our team will guide you on how to return the item
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Cancellations
Orders can be cancelled within 24 hours of purchase. Once the order has been processed, it cannot be cancelled.
Contact Information
For any questions about our refund policy, please contact us at [customer support email/phone].
Please note that this refund policy is subject to change, and any updates will be posted on our website.
Thank you for shopping with CV Mart!!